To all of our Customers and Clients,

 I wanted to take the opportunity to update you on the next phase of our response to the Coronavirus pandemic.

Firstly, I want to thank my predecessor, Giles Cunningham and our Executive Team, for their resolve throughout the earlier phases of the pandemic to ensure our clients and employees have been supported and that the Bank’s position has remained secure.  Their empathy, judgement and commitment has enabled us to continue to provide high-quality service to our clients in what have been the most difficult of circumstances.

I also want to thank BLME’s staff, who have worked tirelessly to adapt to this challenge and continue to provide excellent service to our clients and customers. The positive feedback we’ve had from clients speaks to our employees’ abilities and resilience, and I have every confidence that they will continue to do so over the next few months.

Although we are hopeful that the worst of the pandemic may now be behind us, the vast majority of our employees continue to work from home for the time being, in line with Government guidance and to safeguard our employees and their families. This is being kept under review and should there be any change in our policy it will be based on advice from the Government and in consultation with our employees.

As ever, our priorities are to serve our customers well and keep our employees safe. This continues to be a challenging time for many of you and we remain open and ready to support you where possible.

Our Savings team continues to work full time, remotely, and our phone lines are closed for the time being. If you have any questions or concerns, please do get in touch by emailing your usual contact at the Bank or one of our dedicated teams. For enquiries on savings accounts please email:  For general enquiries contact:

Finally, I’d like to take the opportunity to remind you to remain vigilant about potential financial scams. Sadly, attempts by criminals to take advantage of the uncertainty caused by COVID-19 have been on the rise. Most often this includes trying to persuade people to share their personal information and security details. Always double check any contact or transfer in advance. For more information on how to safeguard yourself against financial scams, please visit this page on our website.

We will keep you updated with any significant changes. Thank you, as ever, for your continued support.


Andrew Ball, CEO of BLME plc